You need to ask some important questions of your staff, stakeholders and customers. But the problem is you KNOW that they’ll probably only tell you what you want to hear. This is why you should think of Alulia Survey Service as your partners in web-based survey assessments.
We can help you design your own questionnaire choosing from our databank of questions or you can use existing assessments which cover a wide range of topics – from organisational culture through change readiness, innovation, leadership, brand image, disruption and stress, change, customer satisfaction, taboo conversations to corporate governance among many available.
We also provide real-time analysis so you can see how respondents are engaging with the questions. When the survey is completed, we provide you with basic statistics and a full report including recommendations on how you can best effect desired change using the responses. As an option, we can also provide cutting-edge data mining of the responses to help you engage better with what your target audience is thinking and feeling.
Alulia provides well-formulated surveys that get to the heart of what people really think and feel about their relationship with your organisation and brand. Not only does this give you potent indicators about how to tailor your workforce, product or service, it also uncovers the kind of innovations that can help make vital improvements.
We work with you as a 3rd party. People are more honest, freer to give spontaneous and genuine feedback than if you were to ask the questions yourself. This is especially the case if you are wanting feedback from your own staff. Responses are anonymised by default so respondents can feel free to share their perceptions.
How we work together
- We design and formulate survey questions in collaboration with client
- We have a database of questionnaires that can be adapted to your needs
- Once agreed, questions are implemented and the report-back system tested
- Invitations, reminders and completion thank you emails are sent to participants automatically.
- You have access to real-time statistics and feedback from the survey launch so you can keep up-to-date
- Full reporting and actionable recommendations based on the feedback are presented to client.
Assessment Categories
- Customer service improvement, system improvement and innovation ideas
- Product and brand testing
- Change management
- Corporate Culture and KM
- Employee engagement and satisfaction
- Team empowerment
- Leadership and management development
- Product and service delivery customer attitudes and engagement
Benefits
- Creates confidence and involvement
- You get to hear what you need to hear
- Shows you´re interested in people’s opinions and ideas and that you’re prepared to listen and interact
- Streamlines product and service delivery
- Finds novel solutions
- Establishes on-going conversations with employees and customers to benefit the organisation
Technology:
- The survey works on all popular browsers and even low end smartphones
- Survey reports are updated as responses arrive and are available to client at any time
Available Surveys
The following include just some of our surveys:
- Culture and cultural innovation surveys
- Change readiness surveys
- SHEQ surveys (Safety, Health, Environment and Quality)
- Leadership and management feedback surveys
- Teamwork empowerment surveys
- Customer perception surveys for product, service and company image
- Organisational reputation surveys
- Customer / organisation relationship assessment
- Corporate Governance Assessments